FAQ

Frequently Asked Questions

How can I contact Nowelle?

You can reach us anytime by email at info@now-elle.com — our team will reply with care as soon as possible.

Where do you ship?

We currently ship exclusively within the United States.

How long does shipping take?

Processing time: 2–4 business days.
Shipping time (USA): 4–8 business days.

Please note that delivery times are estimates and may vary due to logistics or high order volume. We appreciate your patience.

Can I cancel or modify my order?

We process orders quickly to ensure timely delivery. If you need to make changes, please contact us within 2 hours of placing your order.

Do you accept returns?

We only accept returns in the case of defective, damaged, or incorrect items. For more details, please visit our Returns & Exchanges page.

Can I exchange an item?

We do not offer exchanges. If you received a faulty item, we kindly ask that you request a return and place a new order.

How can I track my order?

You will receive a tracking number by email as soon as your order is dispatched.